Plan regular pauses
Leave gambling behind for a while and choose something unrelated to stakes or rewards.
Need support now? A Big Candy responsible gambling guidance can help you set boundaries, take breaks and find support before concerns grow. Contact GA or Gambling Therapy ↗ General information for Australian players · Review your choices regularly.
On this page
Core principles
Put wellbeing first
Gambling carries financial and emotional risks. Reaching out early can make it easier to change course.
Ring-fence essentials
Keep rent, food, bills and savings separate from any gambling money.
Bring in support
A trusted person or support organisation can help with a pause, boundaries or a difficult decision.
Potential risks
Know what can go wrong
- Game results are uncertain and gambling is not a reliable source of income.
- Trying to recover losses may lead to more spending.
- Borrowing, hiding play or using essential money are clear signals to stop and reassess.
- Free spins and other promotions can still carry conditions and financial risk.
Australian players should check the legal position of any online gambling service before using it. Read current Australian guidance ↗.
Money boundaries
Protect essential spending
Set a limit before you play
If you use a lawful service, check the deposit and loss controls shown in your account. A boundary should not become a target.
- Keep bills and necessities ahead of gambling.
- Find out when any requested limit change starts.
- Confirm whether a control covers deposits, losses or both.
- If a limit is hard to maintain, stop and seek independent support.
Time boundaries
Manage your playing time
- 01
Choose an end point
Decide when you will finish before starting, then use a reminder away from the gambling screen.
- 02
Make your pause practical
Log out, silence gambling messages and move to a different activity.
- 03
Check how play is affecting you
Notice changes to sleep, work, relationships or how often gambling occupies your thoughts.
- 04
Get help stopping
Repeatedly extending a session or struggling to finish is a good reason to contact a support organisation.
Self-exclusion
A Big Candy self exclusion and access blocks
A Big Candy’s official information does not publish a self-exclusion process, cooling-off period or closure timeframe. Ask customer service what is available and how a request is confirmed.
| Option | What to confirm |
|---|---|
| A Big Candy request | Ask customer service whether self-exclusion is available, what access it covers and how the request is recorded. |
| Gambling Therapy | Gambling Therapy is one of the support organisations listed for A Big Candy. Contact it for guidance about your situation. |
| Device and payment controls | GA is also listed in the A Big Candy information as a support option. Ask about help that suits your circumstances. |
For guidance about support and access barriers, contact the listed organisations directly at Gambling Therapy ↗.
Warning signs
When gambling needs attention
Chasing losses
Increasing stakes or playing longer to win back money can deepen financial pressure.
Financial strain
Borrowing, overdue bills or mixing gambling money with essentials are reasons to pause.
Life disruption
Secrecy, poor sleep, conflict or gambling taking priority can indicate that support is needed.
These signs are not a diagnosis, but they are a useful prompt to stop, reflect and seek help. Gambling Therapy offers support information for people considering their next step.
Support
Support options for Australians
Gambling Therapy
Gambling Therapy is listed among A Big Candy’s support organisations. Contact it directly to discuss available help.
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Gambling Therapy
GA is another support organisation listed in the A Big Candy information.
Claim Bonus
Support
Customer service is available 24/7 if you want to ask A Big Candy about current account controls.
Play NowSupport can also help when another person’s gambling affects your finances, relationships or wellbeing.
Next step
Choose one useful action
Contact a support organisation
GA and Gambling Therapy are listed support options for A Big Candy players and people affected by gambling.
Contact Gambling Therapy →Create distance from play
Log out, remove easy prompts to play and choose an activity away from gambling while you consider support.
Review support options →Ask about access controls
Customer service is available 24/7. Ask what self-exclusion or other controls are currently offered and request clear confirmation.
Ask A Big Candy →Look after yourself too
If someone else’s gambling affects you, you can seek help for your own wellbeing and boundaries.
Contact GA →Common questions
A Big Candy responsible gambling FAQ
When should an A Big Candy player seek support?
At any point you feel concerned about spending, time or control. Early support can help you decide on a break or another boundary.
Does A Big Candy publish deposit limits?
The supplied official information does not state A Big Candy deposit limits. Check your account or ask customer service what controls are currently available.
Can I request A Big Candy self exclusion?
A Big Candy’s published information does not specify a self-exclusion process. Contact customer service to ask whether it is available and how it works.
Who can I contact about safer gambling?
GA and Gambling Therapy are listed as support organisations in the A Big Candy information. Contact them directly for guidance.
More to explore
Useful A Big Candy guides
A Big Candy safer gambling: practical steps
Spot signs that play is becoming difficult
Treat gambling as paid entertainment, not income or a solution to money pressure. Results are uncertain and losses are possible. In Australia, decide what you can afford to spend before you play.
Warning signs may include spending beyond your plan, chasing losses, hiding play, borrowing or feeling unsettled when trying to stop. Changes in sleep, mood or relationships are also reasons to pause and seek support.
A Big Candy deposit limits and personal boundaries
A Big Candy’s official information does not state whether account-level deposit limits or other responsible gambling controls are available. Check your account or contact customer service, which is available 24/7, for the current position.
Before depositing, choose an amount and stopping point. Keep rent, food, bills and savings separate, and do not increase spending to recover losses. If boundaries are difficult to keep, stop and seek outside support.
A Big Candy self exclusion and taking a break
The supplied official information does not specify an A Big Candy self-exclusion process, cooling-off period or account-closure timeframe. Ask customer service whether self-exclusion is available, what it covers and how it will be confirmed.
Reduce easy access by logging out, removing saved payment details where possible and telling someone you trust. If urges continue or you return earlier than planned, contact GA or Gambling Therapy.
Keep promotions in perspective
A Big Candy’s stated offer is 25 free spins daily after dropping a deposit. Check the current terms before taking part, and do not spend beyond your plan to pursue a promotion.
A Big Candy has 8 listed titles. Decide beforehand how long you will play and stop at that point. Avoid gambling when distressed or trying to recover money already lost.
Help for players and loved ones
GA and Gambling Therapy are listed support options for A Big Candy. A trusted person or qualified professional in Australia may also help, including when someone else’s gambling affects you.
Write down what has changed, what you want to stop and what support you need. Share this with a support organisation and ask about suitable next steps.
Consider these practical actions:
- Stop playing and avoid adding funds while you decide what to do.
- Ask A Big Candy customer service about account controls and self-exclusion availability.
- Contact GA or Gambling Therapy and tell someone you trust what is happening.
